FAQ

We have collected the most frequently asked questions in this section of the Help Center.

If you have a question but can’t find the answer here, feel free to contact us at hello@legalmonster.com. Alternatively, use the chat function here on the website or when you're signed in to your Legal Monster account. Just look for the chat icon in the corner.

Cookie widget FAQ

Is there a way to have the “No thanks” button hidden or removed from the widget?

The simplest answer to this is no, unfortunately not. One of the important aspects of being compliant is to give your users a balanced choice of accepting or rejecting the use of non-necessary cookies. If we were to remove the “No thanks” button, the cookie widget would no longer be compliant with the EU laws.

However, if you prefer to have an “Accept All” solution, we recommend upgrading to our Cookie Essential or Cookie Pro plan where you get our compliant cookie wall which includes our “Accept all” solution. You can upgrade easily through your Legal Monster dashboard. If you haven’t already signed up with us, you can do so by following this link.

Also, feel free to contact us for a demo of our different products and features.

Is there a way to have the little shield hidden or removed?

It is not possible to completely remove the little shield as in order to be compliant, your users must always be able to access their cookie settings just as easily and in the same place as their consent was originally given.

What you can do, however, is to attach the shield to the very bottom of your website. That way, it is not constantly visible, floating on the screen, but can still be accessed easily when your users scroll down to the bottom of your page.

You can change this setting by signing in to your Legal Monster dashboard > then selecting Widgets > Cookie widget > Edit Widget > Widget layout and here choosing where you want the shield to stick to.

Please note that this feature is only available for customers with a paid plan. If you haven’t upgraded from Cookie Free already, you can do so from your Legal Monster dashboard.

How do I change the language of my widget?

The languages supported on our Cookie Free plan are English, Danish, Norwegian, Swedish, Spanish, French, Finnish, Dutch and German. The default installation language is English but by following this guide, you can easily change the widget language to one of the other language options.

We support many other languages on our paid plans. If your preferred language is not listed above, please contact us at hello@legalmonster.com and we’ll be happy to help.

How do I change the colours of the widget?

Color customisation is a great way to infuse your own branding to the widget and make it a more cohesive part of your website. Simply follow this guide to incorporate your brand colors.

Please note that this feature is only available for customers with a paid plan. If you haven’t upgraded from Cookie Free already, you can do so from your Legal Monster dashboard.

You can easily remove our branding from the widget by logging on to your Legal Monster dashboard > then selecting Widgets > Cookie widget > Edit widget and then selecting to hide branding.

This feature is especially useful if you e.g. are a governmental agency or public office as in some countries, you are not allowed to advertise for private companies such as ours.

Please note that this feature is only available for customers with a paid plan. If you haven’t upgraded from Cookie Free already, you can do so from your Legal Monster dashboard.

Account FAQ

Does the amount of visitors to my site affect which plan I should get?

Yes. Our Cookie Free plan is limited to a maximum of 5,000 consents per month. If you exceed this amount, you will need to upgrade to our Cookie Pro plan.

However, if you are a non-profit organisation, charity or have a special case that requires a high volume of consents, please contact us for a bespoke plan and pricing at hello@legalmonster.com or go ahead and book a call with us.

Unless you have a special arrangement with us, all of our paid plans are monthly subscriptions. We believe that our products are immensely valuable and we don’t see the need for trapping people in subscriptions they no longer want.

How do I delete my account?

If you want to delete your Legal Monster account, please contact us at hello@legalmonster.com. Please note that deleting your account doesn’t mean that we’ll automatically delete your data as well, so make sure to specify this in your delete request.

How do I delete my data?

If you want us to delete the data you have collected via your Legal Monster account, please write to us at hello@legalmonster.com. We respect the GDPR and since you are the data controller for the consents collected through our products, we’ll of course honour your request. Please note that we might ask you to provide evidence that you are the rightful requestor (i.e. that you are who you say you are). Also keep in mind that once we have deleted the data, we will not be able to restore it. So remember to save a copy of your collected consents before requesting the data be deleted.

We also kindly note that we will keep information about the fact that you have had an account with us, as we are legally obligated to do so. This includes information about the account owner.

Technical

How should I categorise cookies from the 3rd party widgets I use on my website, e.g. for contact forms, etc.?

When using 3rd party widgets, the process of categorising their cookies is similar to how you would normally categorise your cookies in your Legal Monster dashboard. It is simply a matter of considering the purpose of each cookie from the third party widget and then categorising it accordingly. If a cookie from e.g. a contact-form widget is placed to prevent spam, then you would categorise it as a necessary cookie. If the cookie is used for tracking, then you would consider it an analytical cookie, and so on.

Does your software support the blocking of Facebook Pixels?

Yes, it does. If the widget is installed properly and our blocking software has been correctly enabled, then the Facebook Pixel cookies will be blocked until your users give their consent.

Please see our guide on how to enable blocking and don’t hesitate to reach out to hello@legalmonster.com if you need any additional help.

When scanning my website, your software found fewer cookies than another scanner did. Why is that?

This discrepancy is because some scanners misleadingly call some data "cookies" and list them as such, when in fact they are not set as cookies at all. Our blocking technology still prevents data like this from being set, just like for cookies. Some of our customers choose to manually add cookies to represent this type of data, which is typically placed in a browser’s “LocalStorage” data area.

Do you support Google Tag Manager?

Yes, we absolutely do. See this guide on how to use Google Tag Manager with Legal Monster.

Legal

Yes, you can. As part of our Cookie Pro and Cookie Enterprise package, we supply a cookie policy that has been vetted locally in your country by one of our partnering law firms - ensuring that it complies with your local legislation as well as international laws. We of course make sure to update it whenever there are changes in policy so you can spend your time and energy doing what you do best.

You can upgrade to Cookie Pro directly from your Legal Monster dashboard and then send us an email at hello@legalmonster.com, informing us that you need a cookie policy and whether you want it in your local language or in English.

If your website uses technology from non-compliant providers, this would typically be something you address in your privacy policy. Since your cookie policy will always refer back to your company’s privacy policy, this is the more appropriate place to address the matter as it relates to both privacy matters and data storage in general.

What is the difference between necessary vs. non-necessary cookies?

As part of setting up your cookie widget, you’ll be asked to sort your cookies into different categories.

There are different legal requirements for necessary and non-necessary cookies which is why we treat them differently in our solution. You’ll find that we separate our cookies into different provider categories, depending on whether they are necessary or non-necessary (e.g. marketing or analytical providers).

The main difference is that you don’t need to collect consent for necessary cookies and therefore can place them immediately. With non-necessary cookies, however, you have to block them until your users have given their consent.

Necessary cookies:

Necessary cookies - also known as essential cookies - have to do with the core functionality of your website. You are not legally required to ask for consent before placing necessary cookies and they can therefore be placed as soon as the user lands on your website. These cookies are e.g. used to:

  • Remember if someone has previously given cookie consent on the website.

  • Remember the items a user has placed in the website shopping cart, so they’re still there when they go to checkout.

  • Comply with security requirements related to an activity a user has requested, e.g. in connection with online banking services, etc.

Non-necessary cookies:

Non-necessary cookies are e.g. used to collect data on website traffic and usage, remember language or timezone settings, collect information on ad performance, etc.

You are not allowed to place non-necessary cookies until your user has given explicit consent to them. In other words, these cookies must be blocked until consent has been collected. Examples of non-necessary are:

  • Analytical cookies

  • Marketing cookies

  • Functional cookies

  • Preference cookies

  • Remarketing cookies

  • Social media sharing cookies

  • Cookies used to recognise a user when they return to your website so you can tailor the experience they receive.

If you want more information on cookies or other compliance matters, visit the Learning section on our website.