Frequently asked questions about our cookie consent solution

We have collected the most frequently asked cookie product-related queries in the article.

If you have a question about the product and you can’t find the answer here, please feel free to contact us at hello@legalmonster.com. Alternatively, you can chat with us when you are signed in to your Legal Monster account. Just look for the chat icon.

The difference between necessary vs. non-necessary cookies

As part of the setup of your cookie widget, you’ll be asked to place your cookies into different categories.

There are different legal requirements for necessary and non-necessary cookies, and we therefore treat them differently in our solution. We separate our cookies into different provider categories, depending on whether they are necessary, or non-necessary (e.g. marketing or analytical providers).

The main difference is whether cookies are blocked until the user gives consent or if the cookies can be placed from the get go. Here’s why:

Necessary cookies

Necessary cookies, also known as essential cookies, have to do with the core functionality of your website. You are not legally required to ask for consent before placing necessary or essential cookies and cookies are therefore placed as soon as the user lands on your website. These cookies are used to:

  • Remember the goods that a website user has placed in the basket, so it’s still in the basket when they go to the checkout etc.,

  • Comply with security requirements in regards to an activity a user has requested, e.g. in connection with online banking services,

Non-necessary cookies

Non-necessary cookies are used for e.g., remarketing and analytics, and to collect information about how your ads are performing, website traffic etc. It is not permissible to place such cookies until the user has given consent to the usage of these cookies, and these types cookies must therefore be blocked until consent has been given. Examples of non-necessary are:

  • Analytical cookies

  • Marketing cookies

  • Functional cookies

  • Preference cookies

  • Remarketing cookies

  • Social media sharing cookies

  • Cookies used to recognise a user when they return to your website so you can tailor the experience they receive

How do I close my account?

If you would like to close your Legal Monster business account, please contact us at hello@legalmonster.com, and we will happily help you with this request. Closing down your account doesn’t mean that we’ll automatically delete your data. You will need to specify this.

Please delete my data

If you would like us to delete the data you have collected via your Legal Monster account, please write to us at hello@legalmonster.com. We respect the GDPR and as you are the data controller for the consents collected via our solution, we’ll of course honour your request. Please note that we might ask you to provide us with proof that you are the rightful requestor (that you are who you say you are). Also, please note that once we have deleted the data we will not be able to restore it so please remember to save a copy of the consents, before requesting the data deletion request.

We also kindly note that we will keep information about the fact that you have had an account with us, as we are legally obligated to do so. This includes information about the account owner. The data that we have assisted with processing on your behalf as a data processor will of course be deleted.

Can you remove the shield?

A parameter for compliance is that website users must have easy access to their cookie settings, and be able to change them at any time, as easily as given the consent in the first place. We have created the shield to serve this purpose. Removing the shield is a customisation of the product, and this request can be met in our premium solution, and is not part of the free product.